Our client is an innovative medical device company. The company develops and manufactures a breakthrough solution that improves patient care.
The company commercializes its devices in Europe, US and Asia and through a strong network of hospitals and distributors.
To ensure the growth of our client, we are looking for a Logistic & Customer Service Coordinator (M/F).
Responsibilities
As a Logistic & Customer Service Coordinator, you will act as the vital link between our customers, carriers, suppliers, and internal teams, ensuring smooth and efficient communication and coordination.
Your main responsibilities are:
- Logistic Management
- Manage international transportation logistics, ensuring compliance with Incoterms, global trade regulations and product requirements
- Build and maintain a robust network of transporters, focusing on import-export operations worldwide (Europe, Asia, Australia and the USA).
- Oversee the preparation and management of letters of credit, ensuring accuracy and compliance with banking and trade requirements.
- Customer Service
- Handle the end-to-end customer service process, addressing customer inquiries, complaints, and order tracking.
- Coordinate internal and external order management processes, including document preparation and internal team collaboration.
- Ensure timely schedules for client orders.
- Maintain accurate and up-to-date records of all transactions and communications.
- Handle and resolve any issues, questions, or concerns raised by stakeholders.
- Operational Coordination
- Consolidate requirements for goods and services, ensuring efficient and timely order fulfillment.
- Collaborate with internal teams to prepare and submit responses to tender requests and RFPs (Requests for Proposals).
- Responsible for maintaining up-to-date inventory records
- Responsible for the daily operations with our selected 3PL’s in the US.
Profile
- You have a Bachelor’s degree in business management, Logistics, or a similar field.
- You demonstrate At least 5 years of experience in a Customer Service role with a strong expertise in international logistics.
- You are fluent in French, English and German.
- You possess strong communication and interpersonal skills.
- You demonstrate a solutions-oriented mindset and a “think and do” mentality.
- You excel in customer service skills and organizational skills.
Offer
- A role that directly contributes to the improvement of global healthcare outcomes.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- A full time or part time job (4/5) with competitive salary package.
Your application and related information will remain strictly confidential.